Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with www.4ourhouse.co.uk. Please read them carefully and print a copy for reference at the time you make an order.
We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing.
Manufacturer's names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly.
These terms and conditions only cover www.4ourhouse.co.uk. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control.
These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
www.4ourhouse.co.uk is a division of Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ, registered in England, No. 3004798.
Site Use Policy
The contents of this website are the copyright of www.4ourhouse.co.uk, Connect Distribution Services Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trademarks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.
You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else.
It is not permitted to create any link to or from this website without prior written consent.
You may download or print the material contained on this website solely for personal and non-commercial use. You are not permitted to publish, store, transmit, show or play in public, change or adapt the content of this website in any way for any purpose whatsoever. Any content found to be being used for commercial use such as images or video will be subject to a minimum charge of £500 per item.
By visiting this website you agree not to intentionally misuse it. This website may contain hyperlinks to other websites unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may occasionally be interrupted and errors may occur. Use of this website is governed by English law and under the exclusive jurisdiction of the courts in England.
Errors and Omissions
We endeavour to ensure that the information on this site is accurate. However, should an error occur in the pricing or description of a product that you have ordered, you will be contacted immediately and given the choice to cancel or proceed with your order.
Authorisation of Use
Any person is authorised to view the information, images and all other content posted on this website. www.4ourhouse.co.uk may modify the terms and conditions of use at any time without prior notice, and such modifications shall become effective upon posting on the website. www.4ourhouse.co.uk reserves the right to restrict access to its website and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the website.
Promotional Codes
Only one discount or promotional code may be used per order.
Age Requirements
It is illegal to sell 'age restricted' products to people under the required age. We offer several ‘age restricted’ products on this website, including knives and solvents. By ordering these products you confirm that you (and the recipient of the product if applicable) are of the required age. All ‘age restricted’ products on this website can only be purchased by, and for, individuals aged 18 and over.
Privacy Statement
www.4ourhouse.co.uk recognises the importance of protecting the privacy of the information provided by our customers and all users of this website.
Your personal information may be disclosed to other businesses within CDSL and to reputable third party contractors engaged by CDSL to perform a variety of functions such as processing your orders, assisting with promotions or providing technical services for our websites. We require all such third parties to treat this personal information as confidential and to fully comply with all applicable UK Data Protection and consumer legislation.
Other Websites
This privacy policy covers only the website www.4belling.co.uk. Any other websites which may be linked to by this website are subject to their own policy, which may differ from ours.
Please Note:
Due to the automated processes at our Central Distribution Centre, we regret that we cannot accept returns unless our
authorisation code for returns is clearly printed on outer packaging for recognition and processing purposes.
We hope that you are delighted with our products and service. However should you wish to return an item(s) to us, you should inform us of your decision within 14 days from the date on which you received the item(s).
We aim to keep our returns process as simple as possible by asking for your invoice number and postcode in any initial correspondence.
We will then:
- Allocate an authorisation code and issue a "returns pack" containing a prepaid returns label and instructions of how to return the item(s).
(a) Please note that customers ordering from outside the UK must pay the return carriage costs.
- Issue a refund for the amount paid for the item(s) less the return carriage fee, (which will normally equate to the outbound carriage charge) once the item has been received and inspected for restocking purposes.
- Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.
Unwanted Goods, or Items you have Ordered in Error
We ask you to ensure that the unwanted product is complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way). It should be returned with the original box, packaging and accessories.
Notes:
- Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed.
- Any 'Free Gifts' received with the product must also be returned.
- Orders placed as a special order to your specification cannot be cancelled or returned.
In the unlikely event of there being any problems concerning the returned item(s) or the processing of a refund we will endeavour to contact you as quickly as possible.
Inform us of unwanted goods or items ordered in error.
Faulty goods
The following information is intended as a guideline. Wherever possible we will respond to your individual circumstances.
Should a fault occur with the item(s) within 28 days of delivery you will be offered the choice of a replacement or refund (see Returns and Refunds)
If there is a fault with your product or other defect with your order within 12 months of delivery we will normally offer a replacement or repair.
On returning a faulty product(s) please ensure that it is accompanied by the original delivery note.
To qualify for a refund or replacement the product must be:-
- In "as new" condition (e.g. if you have opened the box to examine the product, the product or packaging should not be damaged in any way)
- Complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear.
The guarantee period for consumable items (e.g. batteries, camera films, ink cartridges etc.) is three months from date of delivery. Spares that must be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person.
If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or issue a refund.
Report a faulty item here. (you will need your order details to hand)
Note: Please remember to enter details of the fault in the 'comments' box.
Items Received Damaged:
We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However in the unlikely event that you take delivery of a parcel which shows signs of damage then please report the damage within 3 working days via this web site or by calling our Customer Service Department on 0844 55 72 510 (For orders where a signature is required, please sign that the parcel is Damaged)
We will then:
- Allocate an authorisation code and issue a "returns pack" containing a prepaid returns label and instructions of how to return the item(s).
- Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund.
- Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.
Please ensure that your product(s) is accompanied by the original delivery note.
Report a damaged item here (you will need your order details to hand)
Wrong Item Supplied
Our quality system ensures that all items dispatched are checked to match the order placed. However, errors can sometimes occur.
Please help us to take corrective action by selecting one of the following reasons to insert in the comment box:
- The item supplied does not match the item described on the invoice.
- The product supplied does not match the details shown on the website.
- The part supplied does not fit the model I ordered the item for.
- I ordered this part by telephone and it seems my requirements were misunderstood.
Report an incorrect item here (you will need your order details to hand)
Please Note:
Due to the automated processes at our Central Distribution Centre, we regret that we cannot accept returns unless our authorisation code for returns is clearly printed on outer packaging for recognition and processing purposes.
Delivery Information
UK Delivery
We understand that once you’ve placed your order, you’ll want to get repairing that appliance as soon as possible. We give you the power to decide how soon you’d like to receive your item(s) with a choice of Standard and Next Day delivery for orders within the UK.
Standard Delivery
If you’ve selected Standard Delivery, you can look forward to your order arriving within 3 to 5 working days*, provided the item(s) is in stock. Charges for Standard Delivery depends on your order value, our delivery costs are detailed in the table below:
| Country | Carriage Type | Order Value | Delivery Charge |
|---|---|---|---|
| United Kingdom | Standard Delivery | £0 - £4.99 | £3.25 |
| United Kingdom | Standard Delivery | £5.00 - £7.49 | £4.25 |
| United Kingdom | Standard Delivery | £7.50 - £39.99 | £5.24 |
| United Kingdom | Standard Delivery | £40.00 and over | £6.25 |
| United Kingdom | Standard Delivery | Non Stock Items | £5.24 |
| United Kingdom | Next Day Delivery | Any Value | £8.99 |
| Ireland | Standard Delivery | Any Value | £7.25 |
*Working days are Monday to Friday excluding public holidays.
Next Day Delivery (UK Only)
If you’ve selected next day delivery for an in-stock item(s), you will receive it the next working day* provided it’s ordered before 6pm. If you placed the order after 6pm it will arrive the day after next, i.e. an order placed after 6pm on Monday would be delivered on Wednesday.
If you place an order after 4pm on a Friday, or over the weekend, you will receive your order on the following Tuesday. Delivery days may vary over bank holidays.
All of our next day delivery orders are delivered by DPD between 7.30am and 7:30pm . They will need you to sign to confirm the delivery.
No matter how big or heavy your order is, the price for next day delivery remains the same.
Regrettably, there are some postcodes that we are unable to deliver to for the next day. Click here to see which postcodes are exempt from next day delivery
You can track the progress of your order at any time using our Order Tracking Facility.
*Working days are Monday to Friday excluding public holidays.
Please note that all prices stated apply to online orders only. Delivery charges for telephone orders may vary.
Eire Deliveries
Unfortunately we are not yet able offer next day delivery to addresses in Eire. However the delivery charge for Eire orders remains the same regardless of order size.
Order Multiple Items
We use a stock indication system to give you an idea of how soon we should be able to dispatch your order
If you order products with a different stock status, eg. one ‘in-stock’ item and one with an expected delivery of up to 21 days, the in-stock item will be delivered immediately and the other item will be dispatched as soon as it is available. This will not affect the cost of postage.
We will ship available items at the time of order and unavailable items separately as they become available. Please note that you will pay the delivery charge only once.
Please note: If you have ordered two or more items and selected next day delivery and one of the items is unavailable this will be sent separately using non-express delivery.
Items Received Damaged:
We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However in the unlikely event that you take delivery of a parcel which shows signs of damage then please report the damage within 3 working days via this web site or by calling our Customer Service Department on 0844 55 72 510 (For orders where a signature is required, please sign that the parcel is Damaged)
We will then:
- Allocate an authorisation code and issue a "returns pack" containing a prepaid returns label and instructions of how to return the item(s).
- Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund.
- Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.
Please ensure that your product(s) is accompanied by the original delivery note.
Report a damaged item here (you will need your order details to hand)
Lost Items and Failed Delivery
If you do not receive your order within the time specified, it will probably have experienced a delay between leaving our warehouse and arriving with you. We would appreciate it if you allow 10 days before contacting us in case of such unforeseen delays.
If your order is being delivered to an address outside of the UK, we need to allow 3 weeks before it can officially be declared “lost in transit” in which case we will then initiate a claims process.
Report a missing order here (you will need your order details to hand)
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