UK Delivery

We understand that once you’ve placed your order, you’ll want to get repairing that appliance as soon as possible. We give you the power to decide how soon you’d like to receive your item(s) with a choice of Standard and Next Day delivery for orders within the UK.

Standard Delivery

If you’ve selected Standard Delivery, you can look forward to your order arriving within 3 to 5 working days*, provided the item(s) is in stock. Charges for Standard Delivery depends on your order value, our delivery costs are detailed in the table below:

Country	Carriage Type	Order Value	Delivery Charge
United Kingdom	Standard Delivery	£0 - £4.99	£3.25
United Kingdom	Standard Delivery	£5.00 - £7.49	£4.25
United Kingdom	Standard Delivery	£7.50 - £39.99	£5.24
United Kingdom	Standard Delivery	£40.00 and over	£6.25
United Kingdom	Standard Delivery	Non Stock Items	£5.24
United Kingdom	Next Day Delivery	Any Value	£8.99
Ireland	Standard Delivery	Any Value	£7.25

*Working days are Monday to Friday excluding public holidays.

Next Day Delivery (UK Only)

If you’ve selected next day delivery for an in-stock item(s), you will receive it the next working day* provided it’s ordered before 6pm. If you placed the order after 6pm it will arrive the day after next, i.e. an order placed after 6pm on Monday would be delivered on Wednesday.

If you place an order after 4pm on a Friday, or over the weekend, you will receive your order on the following Tuesday. Delivery days may vary over bank holidays.

All of our next day delivery orders are delivered by DPD between 7.30am and 7:30pm . They will need you to sign to confirm the delivery.

No matter how big or heavy your order is, the price for next day delivery remains the same.

Regrettably, there are some postcodes that we are unable to deliver to for the next day. Click here to see which postcodes are exempt from next day delivery

You can track the progress of your order at any time using our Order Tracking Facility.

*Working days are Monday to Friday excluding public holidays.

Please note that all prices stated apply to online orders only. Delivery charges for telephone orders may vary.

Eire Deliveries

Unfortunately we are not yet able offer next day delivery to addresses in Eire. However the delivery charge for Eire orders remains the same regardless of order size.

Order Multiple Items

We use a stock indication system to give you an idea of how soon we should be able to dispatch your order

If you order products with a different stock status, eg. one ‘in-stock’ item and one with an expected delivery of up to 21 days, the in-stock item will be delivered immediately and the other item will be dispatched as soon as it is available. This will not affect the cost of postage.

We will ship available items at the time of order and unavailable items separately as they become available. Please note that you will pay the delivery charge only once.

Please note: If you have ordered two or more items and selected next day delivery and one of the items is unavailable this will be sent separately using non-express delivery.

Items Received Damaged:

We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However in the unlikely event that you take delivery of a parcel which shows signs of damage then please report the damage within 3 working days via this web site or by calling our Customer Service Department on 0844 55 72 510 (For orders where a signature is required, please sign that the parcel is Damaged)

We will then:

1. Allocate an authorisation code and issue a "returns pack" containing a prepaid returns label and instructions of how to return the item(s).
2. Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund.
3. Refunds are processed within 10 working days on safe receipt of the item(s), using the same form of payment as the original transaction.

Please ensure that your product(s) is accompanied by the original delivery note.

Report a damaged item here (you will need your order details to hand)

Lost Items and Failed Delivery

If you do not receive your order within the time specified, it will probably have experienced a delay between leaving our warehouse and arriving with you. We would appreciate it if you allow 10 days before contacting us in case of such unforeseen delays.

If your order is being delivered to an address outside of the UK, we need to allow 3 weeks before it can officially be declared “lost in transit” in which case we will then initiate a claims process.

Report a missing order here (you will need your order details to hand)